You can find here the answers to some of the most common questions. In case you didn't find the answer you need, please contact us.


You can find here the answers to some of the most common questions. In case you didn't find the answer you need, please contact us.

Shopping Information

What shipping methods are available?

We ship by DPD or national courier.

Do you ship internationally?

Yes, we ship worldwide. (with some exceptions to very remote places)

How long will it take to get my package?

Time of delivery will depend on the shipping destination. Please know more here.

Payment Information

What payment methods are accepted?

We accept PayPal, Credit Card and wire transfer.

Is buying on-line safe?

Yes, it is very safe. Our website is full secured through SSL/TLS encryption and we don’t keep any payment information from our customers. Payments are entirely processed by the payment processor companies like; PayPal and the credit card companies.

Orders & Returns

How do I place an order?

After searching our online catalogue and choosing the clothes/themes you like best, in the product page select the desired options like; size, color, and garment and just add the product to the cart, then in the checkout page you will be asked for your name, the destination address and chosen payment method. At the same time your account will be created so you can always edit your account details and follow your order.

How can I cancel or change my order?

Our products are all made to order, so we don’t have any stock, for this reason, if you change your mind, please contact us as soon us possible before we start producing and printing your clothes. After that we will not be able to refund you, due to the almost infinite combinations available in our store (size x color x garment) after we print your clothes we will not be able to sell them again in a viable manner, unless we got very lucky, and someone else will want exactly what you customized. This of course, also applies to our online app where you can create from scratch and totally free custom designs for your garment.

What is your refund policy?

Please, read here.

Do I need an account to place an order?

Yes, an account is needed exclusively for practically reasons. Without an account we will not be able to serve you at the best manner and logistical errors could more easily occur. Which is nothing desirable.
You can always edit, change or completely delete your account with us at any time.

How do I track my order?

We will send you a tracking number to your email with the shipping order email.

Maintenance & Care

How to keep my garments and print colors vivid for a long time?

When you care for your clothes you are caring for the environment.
Lower temperature washes and delicate spin cycles keep the garments gentle and new and protect the colors from fading. Moreover, it reduces energy consumption and it is good for the environment.

  • FAQ -Machine wash at max. 30ºC/86ºF with short spin cycle
  • FAQ -Do not use bleach
  • FAQ -Iron at a maximum of 110ºC/230ºF
  • FAQ -Do not dry clean
  • FAQ -Do not tumble dry
  • FAQ -Wash inside out
  • FAQ -Iron inside out

Custom Apparel Design App

What are the file types accept by the design app?

The accepted file types are JPG, JPEG, PNG and SVG. If your file is on another format you can use a free service website to convert it to one of the above types, please apply a resolution of 200-300dpi for better print quality with the maximum file size of 5MB.
Or click here to convert your file to one of the above accepted file types (open on another website).

How to use the Design app?

It is very easy! It is really self explanatory: You just have to explore the tabs and the sub menus at the right side (Product | Text | Elements | Image | Layers) and at the top (File | Print | Share | Help), if you are on a mobile device, the tabs are respectively at the bottom and at the top positions.
For a much better interaction with the Design app, we recommend to use if possible the desktop version of the website, because the interaction with the app will be much easier and faster, since much more options are visible at the same time on the monitor.
For the moment the Design app is only available in the English language.

Can I use any kind of image in the Design app?

No! It is not allowed to upload to our Design app, any trademarked brand or copyrighted image.
If you use any of these images we will not print and deliver your clothing and your payment will be refunded to you minus the payment fees that we have to pay to the processing payment company.

About the design position and size on the garment.

The position and size of the design could change a little from the one showed in the app to you, although this will have absolutely no negative impact on the final product quality. This also applies to all our store designs.